Community Manager
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Edited by Daxxarri on 8/1/10 3:13 PM (PDT)
Since beta we’ve been working with our Oceanic players to ensure their connections to our Southeast Asia datacenter are as fast as possible. Throughout that time we’ve been able to work with many local ISPs to correct the routing issues that were occurring, and the majority of them are now offering speedy, low latency connections to Battle.net.
However, as we’ve been continuing to work with ISPs to improve connections, we haven’t been able to improve the connection for all players. In particular those that are using Optus, one of the largest ISPs in the area, are still experiencing very slow connections, lag, and timeouts. We are currently working with Optus network contacts to assist them in optimizing their routes for our mutual customers. For any other connection or speed issues still being experienced with other ISPs, please let us know so that we can continue working to improve connection routes to Battle.net. To provide us with your traceroutes, visit this link: http://sea.battle.net/sc2/en/forum/topic/21462182 |
#1
7/28/2010
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I'm on iiNet and still get spikes...
mm its like HoN when i play on SEA servers the ping is 450+. this is exactly what is happening on SC2 :P such a bummer. An ETA for the lag problem would be appreciated No chance. If Blizzard give us an ETA (which is almost impossible with these types of problems); they'll have the entire community in an uproar should they happen to miss it. At least it's good to hear they're working on it! |
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Good to hear blizzard is at least trying. Optus has pretty much ignored the problem for years though because they are too lazy or too stingy, so not really hopeful anything will be changed.
I would really like to be able to stay on SEA or at least farm achievements here rather than having to restart on US. |
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I'm with Optus but I finally decided to buy a SEA copy of the game instead of importing a North American copy when I saw the annoucement that the NA gateway will be opened in a 60 day timeframe. I thought to myself that I'd just play custom games with my fellow AUS/NZ players on local hosts until the NA server was made available.
What I didn't know was that all custom games are also hosted by Battle.net. I can't even practice with friends just down the street without getting 450ms. I participated in many local tournaments and Australian WCG qualifiers for War3 but now I can't even practice for the upcoming events in SC2 without horrendous and unplayable ping - I even get 450ms to my own hosted games. Seriously? Is there any way to make it that the local host actually hosts the game and not Battle.net? Am I forced to wait until the NA gateway is open and then still get 200ms to all local hosts? |
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I have to say +100 internets for trying to work with optus (and other ISP's) on this.
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thank you for the update, i will send my tacert results when i get home from work, which will be peak time aus
I beleive this is happening with Telstra as well, my isp uses Telstra backone and i am getting spikes every 5 or 6 seconds from 5pm AEST to 12am AEST every day, however in offpeak i get no spikes |
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I also would have waited before getting this game if I knew of the technical issues surrounding optus and sc2. I would like to know if anyone has found a temporary fix in the meantime, as I understand we could expect a lengthy period running the game with delay. I have tried the third party program battleping to no avail, but am yet to give lowerping a run, which seems to have good feedback from many WOW users.
Any fixes would be appreciated as I will constantly be searching this forum for updates on the problem. Thanks guys |
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I'm with Optus (have been for too many years), and the lag to SEA is pretty terrible. It's playable if you're just a-moving across the map, but incredibly frustrating when you're trying to micro. So many time's I've lost a pack of mutas due to the delay, as they fly that extra distance during the delay before they respond and turn around >_<!
My concern though, is how the solution will be made. I hope they'll apply the fix across the board to all their users, however the pessimistic side of me thinks they might do something like implement the fixes as a separate internet plan, and market it as a "low latency online gaming" plan, and charge more for access to this. Maybe Blizzard could push for it to be an across-the-board solution rather than as a separate internet plan? :P |
I just signed a 2 year contract with optus 1 month before the game came out, this is after building a pc specifically to play sc2. Ouch My optus internet package atm is 120gigs, and where it shows your speed like most internet companies say 20mbps but with optus it says "Fast Broadband" sounds abit dodgy to me when my highest speed on this plan has been 180kilobytes on my old grandfathered plan it was over 260!. I do live 2.8km away from the exchange but still, for an adsl+2 plan i expected more.. |
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I alway have laggy game when afternoon to night (4pm to 00 am) while i using optus internet.
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I'm another Optus customer that still experiences 400+ ms lag/delay.
It's refreshing to hear that Blizzard are talking with Optus' engineers to optimize their routing. I've been with Optus for in excess of 10 years, and I have been contemplating changing ISPs. Anyway, I'd like to thank the efforts of Blizzard and Ztala in making the effort to solve this issue for Optus and SC2 customers. I look forward to a fix to the poor connection issues being implemented soon :) |
180kb speed? are you serious? Are you connecting to your modem via wireless, USB or ethernet? I used to be connecting to my modem by usb and could only get 200-300kbps maximum, however when I swapped to ethernet it upped the speed to 1mbps. Sure this won't fix your latency for sc2, but it might improve your download speed overall :P |
