Common Problems
The client could not launch properly because of a file error with a downloaded logon module.
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Deleting the Battle.net cache folder can resolve problems with the logon module.
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Close all other applications to resolve software conflicts and free up resources.
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Try creating a new administrator account to resolve permissions issues.
Advanced Troubleshooting
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Configure your security software's exception list to allow Blizzard applications to run.
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Disable any proxies that may interfere with the login module.
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Check your network configuration to find any issues with your firewall, router, or port settings.
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If you're trying to connect from a public network such as a school, hotel, or office, contact the network administrator to make sure their proxy is set up properly.
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Deleting the Battle.net cache folder can resolve problems with the logon module.
-
Close all other applications to resolve software conflicts and free up resources.
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Repair Disk Permissions to resolve any permission conflicts with logon modules.
Advanced Troubleshooting
-
Configure your security software's exception list to allow Blizzard applications to run.
-
Disable any proxies that may interfere with the login module.
-
Check your network configuration to find any issues with your firewall, router, or port settings.
-
If you're trying to connect from a public network such as a school, hotel, or office, contact the network administrator to make sure their proxy is set up properly.
Tried everything here?
If the steps above did not resolve your problem, visit our Technical Support forum or contact us.
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