Common Problems
- The app gets stuck at the loading symbol and says "setting up"
- I receive this error during set up: "Error... An unexpected error occurred. Please try again later."
If you're having trouble setting up your authenticator:
- Ensure you are using the Battle.net Mobile App (the Battle.net Authenticator App is no longer supported)
- Close any apps running in the background
- Check your device's internet connection
- Make sure you have enough free space on your device
- Try detaching your Authenticator and reattaching it
- Uninstall the Battle.net Mobile App, restart your phone, then reinstall the Battle.net Mobile App
- Clear the Battle.net Mobile App's Data and Cache from your device's app manager, restart the app, and try again
If you are unable to setup the authenticator after previously removing an authenticator from your account, you may need to clear the App Storage on your device or uninstall and reinstall the Battle.net Mobile App.
Please note that attaching an authenticator requires that you enable Phone Notifications.
Tried everything here?
If you have tried these steps and still require assistance, please visit our Battle.net Forums (English-only).
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