Error: "We couldn't verify your account with that information"

Updated: 7 months ago
Article ID: 291128
Product:

Common Problems

  • I changed my email and now I receive this error
  • Get this error when trying to login to the Battle.net launcher
  • I updated and verified my new email address but I am unable to login 

This error is usually due to a mismatching or forgotten password, try to reset your password to resolve it.

You may also see this error if there is a service interruption, check the BlizzardCS Twitter for the most up to date information.